privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

Contact details

Email: hello@productsafetycollective.com

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Payment details (including card or bank information for transfers and direct debits)

• Usage data (including information about how you interact with and use our website, products and services)

• Records of meetings and decisions

• Website user information

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details

• Addresses

• Purchase or service history

• Account information, including registration details

• Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Website and app user journey information

• IP addresses

We collect or use the following personal information to comply with legal requirements:

• Name

• Contact information

• Client account information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Account information

• Purchase or service history

• Customer or client accounts and records

• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We use information about how visitors use our website (such as which pages are viewed and how the site is navigated) to understand how people interact with our services and to improve our website and the way we present our compliance services. This helps us provide clearer, more useful information to current and prospective clients, and to identify and fix any problems with the site. We only use this information in ways people would reasonably expect from visiting a business website, we do not use it to make significant decisions about individuals, and it does not involve any special category or particularly sensitive data. The benefit to us in understanding and improving our services is proportionate, and does not override the interests or rights of the people whose information we're using.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • When someone contacts us with a query, complaint or claim, we use their contact details and the content of their message to respond, investigate, and resolve the matter. This is a normal and expected part of engaging with any business, and it benefits both the person raising the query and us, by allowing us to give a proper response and improve our service where needed. We only use this information for the purpose of handling the specific query or complaint, we do not use it for any other purpose, and it does not involve special category or particularly sensitive data. The benefit of being able to respond properly to people who contact us is proportionate, and does not override the interests or rights of the individuals involved.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you

• Third parties:

  • Occasionally, we may receive your name and contact details from an existing client or business contact who introduces us to you as a prospective client, for example by email, phone, or in conversation.

How long we keep information

We keep contact and enquiry information for 12 months from the date of your enquiry if it does not lead to us providing services to you, after which it is deleted. If you subscribe to our newsletter, we keep your details for as long as you remain subscribed, and delete or anonymise them promptly after you unsubscribe. If you become a client, we keep records relating to our engagement with you, including contact details and correspondence, for 6 years after the end of our relationship with you, in line with our accounting and record-keeping obligations. Where we are required by law to keep information for a specific period, we will do so for as long as that legal requirement applies.

Who we share information with

Data processors

Squarespace (website hosting provider, USA)

This data processor does the following activities for us: They host our website and manage the technical infrastructure that allows our website, including the contact form, to function.

MailerLite (email marketing platform, Lithuania/EU)

This data processor does the following activities for us: They store our newsletter subscriber list and send our newsletters and marketing emails on our behalf.

Google Analytics (web analytics provider, USA)

This data processor does the following activities for us: They collect and analyse data about how visitors use our website, to help us understand and improve site performance.

Others we share personal information with

• Professional or legal advisors

• Organisations we’re legally obliged to share personal information with

• Professional consultants

Sharing information outside the UK

Where necessary, our data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Squarespace, Inc.

Category of recipient: Website hosting provider

Country the personal information is sent to: United States

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

Organisation name: MailerLite, Inc.

Category of recipient: Email marketing platform provider

Country the personal information is sent to: United States

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

Organisation name: Google LLC

Category of recipient: Web analytics provider

Country the personal information is sent to: United States

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (UK Extension to the EU-U.S. Data Privacy Framework, also known as the UK-US Data Bridge)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

1 July 2026